How Liftservice24 modernised its lift operations with SafeLine Orion
Read moreCase Study · Lift Company · Netherlands · Liftservice24
Connected lifts 2025
New installations 2026
15+
Live monitoring
24/7
The Challenge
Reactive service in a world that demands proactive.
In an industry where reliability and rapid response are essential, Liftservice24 recognised a fundamental limitation in the traditional service model: faults were only discovered after they occurred, maintenance ran on fixed cycles rather than actual need, and reporting to customers relied on manual records.
“Before Orion, we only knew something was wrong when someone called us. Now we often know before they do. That changes everything about how we work.”
— Jaap Hollestelle, CEO, Liftservice24
The Solution
Nova + Orion — a complete operational platform
Liftservice24 became the first lift company in the Netherlands to implement SafeLine Nova — with native Orion connectivity built in from day one.
Nova controller
Nova’s guided setup and 5.5” TFT display reduced commissioning time. No add-ons — the moment Nova is installed, the lift is visible in Orion.
Orion live monitoring
A live view of every lift: fault alerts, operational data, and full maintenance log in one dashboard. Complete portfolio visibility at any moment.
Remote diagnostics
The team identifies and resolves the majority of common faults without travelling to site — saving time, reducing costs and improving response speed.
Scalable by design
Every new Nova installation connects to Orion automatically. As Liftservice24 grows, the platform grows with them — no complexity, no configuration overhead.
Results & Business Impact
First mover. Lasting advantage.
With 70 lifts connected to SafeLine Orion and 15 or more new installations in progress, Liftservice24 has built an operational platform that delivers tangible value at every stage of growth.
Ready to digitize your lift portfolio?
Join lift companies already using Orion to shift from reactive to proactive.
Resources
Predictive vs preventive lift maintenance: what is the difference?
EN 81-28 explained: lift emergency phone compliance in the UK
EN 81-28 governs lift emergency telephone compliance across Europe. What it requires, who is responsible, and how to
prove it continuously.
