Smarter lift management for hospitals
SafeLine Orion gives estates teams a live view of every lift across every site, an alert when a fault develops and a time-stamped record for each lift. Book a demoDownload the case studyLive status
A live view of every lift across every site, from ward lifts to bed and theatre lifts.
Early fault alerts
An alert when a fault develops, so your team can act before a lift stops.
A record for HTM 08-02
A time-stamped record of faults, callouts and emergency phone tests for each lift, separate from the contractor’s own reports.
Its own 4G connection
SafeLine LYRA sends its data over its own 4G connection, so it does not need the hospital network.
Keep critical lifts operational, prevent disruptions, and stay in control.
Hospital lifts move patients, staff, beds and equipment between wards, theatres and diagnostics around the clock. SafeLine Orion gives estates teams a live view of every lift across every site, an alert when a fault develops and a time-stamped record for each lift.
With SafeLine Orion, you gain real-time monitoring, early fault detection, and fewer emergency callouts – helping you maintain reliable lift service, 24/7. Read more about lift monitoring for hospitals.
NHS estates teams can see what the law expects of a lift emergency phone in our guide to the UK lift emergency phone regulations.
- Live status – every lift, every site
- Early alerts – act before a lift stops
- Fewer callouts – 34% fewer at King’s College Hospital
- HTM 08-02 – a time-stamped record per lift
- Any lift brand – across all your sites
Case study
King’s College Hospital Trust, London
With tens of thousands of patient journeys each month, King’s College Hospital Trust needed safe and efficient lift operations across its sites. In 2024, the hospital’s estate team implemented SafeLine Orion, gaining real-time insights, reducing lift outages, and modernising their lift management to better support patient care.
Lift journeys P/M
Reduction in emergency callouts
%
Connected lifts across the property
Reduction in lift outages
%
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Take the full case study with you.
See how the Kings College Hospital Trust increased critical lift reliability with SafeLine Orion – including the data, the challenges, and the outcomes.
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Watch the film
Discover how SafeLine Orion transforms hospital lift management
See how the platform keeps hospital lifts moving, supports patient and staff safety and gives facility managers and service providers real-time insight.
The system behind it.
The platform
SafeLine Orion
All your connected SafeLine products in one online platform. See the status of every lift and device, wherever you are.
Explore SafeLine Orion ›
The collector
SafeLine LYRA
Installed on the car roof and works with all brands and types of lifts, regardless of age or condition.
Explore SafeLine LYRA ›
The guide
UK lift emergency phone rules
What the law expects of a lift emergency phone, and what changes when the PSTN network closes on 31 January 2027.
Read the guide ›What your estates team sees in SafeLine Orion.
Site map showing the location and status of your lifts in real time.
Group view showing lift position, status and uptime in %.
Lift performance trends that help with life-cycle planning.
Lift monitoring for hospitals: FAQ
How does lift monitoring for hospitals work?
A sensor unit on each lift records how the lift moves, how its doors open and close and how it vibrates. SafeLine LYRA mounts on the car roof, has no connection to the lift control system and sends its data over 4G to SafeLine Orion. The estates team sees the live status of every lift across every site, gets an alert when a fault develops and keeps the history for each lift.
What should I look for in hospital lift monitoring?
Check six things. It should cover every lift brand across all your sites, give one view of the whole estate and keep a time-stamped record for each lift. Emergency phone tests should be logged in the same platform. It should not connect to the lift control system or depend on the hospital network. And you should be able to test it on your own lifts before you commit.
How much does hospital lift monitoring cost?
The cost depends on how many lifts you connect, which modules you choose and what is already installed, such as SafeLine SL6 emergency phones. Compare it with the cost of emergency callouts and lift outages today. King’s College Hospital NHS Foundation Trust connected 48 lifts across four sites to Orion and LYRA, with 43% fewer lift outages and 34% fewer emergency callouts. Contact your local SafeLine office for a quote.
How does lift monitoring support HTM 08-02?
HTM 08-02 (SHTM 08-02 in Scotland) sets out how lifts in the health sector are managed, with named roles for each part of the work. The Authorised Person (Lifts) keeps the lift register and manages the service and LOLER contracts. Orion gives them a time-stamped record of faults, callouts and emergency phone tests for each lift, separate from the contractor’s own reports. It supports those records. It does not replace the LOLER thorough examination.
Can we try lift monitoring before committing?
Yes. A Scottish NHS estate with 97 lifts ran a trial of SafeLine Orion on live data from its own lifts before deciding on a full rollout. Ask your local SafeLine office what a trial would involve for your estate.
Does lift monitoring connect to the hospital IT network?
No. SafeLine LYRA sends its data to Orion over its own 4G connection, so it does not need the hospital network. It has no connection to the lift control system.
How do hospitals keep lift emergency phones compliant after the PSTN switch-off?
In the UK, the PSTN network closes on 31 January 2027, so analogue lift phones need a digital connection before then. EN 81-28 compliance relies on three parts working together: SafeLine SIM for connectivity, SafeLine SL6 to trigger the emergency and test calls, and Orion to log and time-stamp them. Read our guide to UK lift emergency phone regulations.
Experience SafeLine Orion – book a demo.
Explore how real-time lift monitoring can improve efficiency, reduce costs, and put you in control.
