From reactive call-outs to data-led lift management – how Pickerings monitors a hospital portfolio with SafeLine LYRA
Read moreHealthcare lift monitoring in practice
Over 329,700 lift journeys supported every month
By connecting 41 hospital lifts to SafeLine Orion, Pickerings gained real-time visibility across an estate where downtime directly affects patient care and clinical logistics.
“SafeLine LYRA has given us a level of operational visibility across our hospital lift portfolio that we simply didn’t have before. It’s enabled a shift from reactive maintenance to a more data-led approach.”
— Jamie Spencer, Digital Transition & IoT Manager, Pickerings
Case Study · Healthcare · UK · Pickerings
Connected lifts
Lift cycles per hour
Continuous monitoring
24/7
The Challenge
Limited visibility in a high-stakes environment
Before LYRA, the hospital’s lift service provider had no reliable way to see how lifts were performing day to day. Issues were only identified after they had escalated — meaning maintenance was reactive, resources were deployed inefficiently, and in a healthcare setting where lifts carry patients around the clock, any disruption had direct knock-on effects on patient care and clinical operations.
“Without clear, data-driven insight into lift performance, it was challenging to identify recurring faults, detect early signs of wear, or understand how heavily each lift was being used.”
— SafeLine LYRA Case Study, Pickerings / South of England Hospital Trust
The Solution
SafeLine LYRA — continuous monitoring across the hospital estate
LYRA units were installed across the hospital’s lift portfolio, providing real-time performance data through the SafeLine Orion platform — enabling the service provider to move from reactive servicing to a proactive, data-driven maintenance strategy.
Real-time data capture
LYRA captures movement patterns, vibration behaviour, and operational activity directly from each lift — without disrupting existing systems.
SafeLine Orion platform
All data is securely transmitted to Orion, where it is visualised into clear, actionable insights giving the service team full portfolio visibility.
Non-invasive installation
Works across any lift regardless of age, manufacturer, or model. No complex integration required — LYRA connects without disruption to existing systems.
Early fault detection
Anomalies and deviations are flagged before they escalate into operational faults — enabling engineers to attend site with insight and address issues proactively.
Results & Business Impact
A measurable shift from reactive to predictive maintenance
Since installing LYRA, the maintenance team has shifted from reactive fault response to a more predictive and strategic approach — with real-time and historical data providing a clear picture of how each lift performs day to day.
“It’s enabled a shift from reactive maintenance to a more data-led approach — helping us identify issues earlier, reduce unnecessary call-outs, and keep critical lifts running when it matters most.”
— Jamie Spencer, Digital Transition & IoT Manager, Pickerings
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See how Pickerings manages 41 hospital lifts across Watford General NHS Trust with SafeLine LYRA and Orion — including the data, the challenges, and the outcomes.
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Resources
Predictive vs preventive lift maintenance: what is the difference?
EN 81-28 explained: lift emergency phone compliance in the UK
EN 81-28 governs lift emergency telephone compliance across Europe. What it requires, who is responsible, and how to
prove it continuously.
From reactive response to real-time control — King’s College Hospital NHS Foundation Trust, London
Lift monitoring for property owners, end to end.
Real-time lift monitoring across every lift, every brand. SafeLine Orion: live visibility, EN81-28 evidence, full data ownership for property owners.