A high-traffic shopping centre in central London had been experiencing unexplained lift issues — including excessive wear and unusually frequent trips. Despite repeated inspections, the underlying cause remained unclear. The result was increased maintenance costs, inefficient service schedules, and growing concern over long-term lift performance.

In 2023, the team deployed SafeLine Lyra to gain real-time operational data. Within just a few days, Lyra revealed that one of the lifts was running nearly 100 times per hour, including overnight. The cause: the lift had been left in demo mode since installation – continuously cycling without user input for nearly three years.

With this insight, the property team was able to correct the issue immediately, returning the lift to normal operating conditions.

The results were immediate and measurable:

• 20% reduction in annual lift maintenance costs
• Significantly extended lifespan of components
• Elimination of unnecessary energy use and wear
• Increased operational stability and uptime

“Thanks to Lyra, we were able to find and fix a problem that had been overlooked for three years. That’s the value of real-time data — it shows you what’s really happening with your lift systems.”

– Stuart Lawson, Senior Service Operations Manager, SafeLine UK

This case demonstrates the value of intelligent diagnostics and real-time monitoring. SafeLine Lyra provided the missing visibility needed to prevent long-term damage – and delivered measurable savings in the process.