Get your lift emergency phone ready for the 2027 switch-off.

The analogue phone network is being switched off on 31 January 2027. Whatever lift emergency telephone you have today, we will help you work out what your buildings actually need to stay connected – whether that means new hardware or not. Book a short call and we will meet you where you are.

Book a 15-minute consultation

A no-obligation call to review your situation ahead of the 31 January 2027 switch-off.

Lift communication since 1995 · Designed to support EN81-28 requirements · Works alongside a wide range of lift brands · UK-based support

Whatever you have today, there is a route to being ready.

The SafeLine SL6 is a modular lift emergency telephone that supports emergency voice calls over 4G VoLTE. When connected to SafeLine Orion, it also gives you a digital, time-stamped record of alarm identification, EN81-28 test-call results and relevant status information.

Many existing SL6 units can be upgraded through an on-site firmware update. Where that is not possible, we can help you identify a suitable replacement route.

Configuration is completed wirelessly through SafeLine LYNX, with no laptop required.

Book a 15-minute consultation
SafeLine SL6 lift emergency telephone

Key features of SafeLine SL6

  • Emergency voice calls over 4G VoLTE to your chosen Alarm Receiving Centre
  • Digital alarm identification and EN81-28 test calls logged in SafeLine Orion
  • Supports up to six voice stations per system
  • Wireless configuration through SafeLine LYNX, with no laptop required
  • Compatible with lifts and Alarm Receiving Centres across different brands
  • UK-based support throughout the product lifetime

31 January 2027

The UK analogue telephone network switch-off is approaching. A lift emergency telephone that still depends on an analogue line will need a new connection to keep its emergency communication path working.

Changes to older mobile networks are also continuing on separate timelines. Reviewing your lift communication now gives you time to check what is already installed and plan the right route for each site.

Book a 15-minute consultation

The timeline

What needs to happen before the switch-off?

There is still time to plan, but lift emergency communication should not be left until the last minute.
Timeline to the UK PSTN switch-off on 31 January 2027

What SL6 + Orion means

Three parts, working together.

This is not a new lift telephone. It brings the SafeLine SL6, 4G connectivity and SafeLine Orion together in one clear emergency communication journey.

01 · The phone

SafeLine SL6

The lift emergency telephone. It makes the emergency voice call directly to your chosen Alarm Receiving Centre over 4G VoLTE.

02 · The connection

4G connectivity

SafeLine SIM provides managed, multi-network connectivity and one point of support across your sites. SafeLine SL6 can also operate with other suitable 4G SIMs.

03 · The digital record

SafeLine Orion

Logs and time-stamps digital alarm identification, EN81-28 test-call results and relevant status information in one view.

The equipment a trapped passenger depends on should never be the last thing on the list.

SafeLine has developed lift communication products since 1995.

A finger pressing the emergency alarm button on a lift control panel.

The alarm path

One emergency call. Two separate paths.

The SafeLine SL6 makes the emergency voice call directly to your Alarm Receiving Centre over 4G VoLTE. Alarm identification and EN81-28 test-call information are sent separately as digital data and logged in SafeLine Orion.
The SafeLine SL6 splits into two paths: the voice call travels over 4G VoLTE to your Alarm Receiving Centre, while the alarm data travels separately to SafeLine Orion.

The upgrade route

Upgrade where possible. Replace only where needed.

Many existing SafeLine SL6 units fitted with a compatible 4G module can be updated to support digital alarm identification. Compatibility depends on the age and configuration of the unit, so this needs to be checked first.

Where an upgrade is possible, the firmware is updated locally at the lift by an engineer. It is not completed remotely through Orion. Where the existing unit cannot be upgraded, replacement hardware may be needed.

The SL6 upgrade route: a unit in the field goes through a compatibility check, then either a firmware update on site or new hardware where needed, both ending connected to SafeLine Orion.
Units manufactured before March 2026 may also require the IF board firmware to be updated at the lift.

Watch the film

See how SafeLine SL6 connects.

A short introduction to the SafeLine SL6 and its connection to SafeLine Orion.

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What this means for you

Clearer communication. Better visibility.

The SafeLine SL6 places the emergency call to your Alarm Receiving Centre over 4G VoLTE, while alarm identification, EN81-28 test calls and status travel separately as data to SafeLine Orion.

For lift companies

  • A clear upgrade route based on the age and configuration of each SL6
  • On-site firmware updates where the existing unit allows
  • Emergency-call and EN81-28 test-call activity logged in one view
  • Wireless configuration through SafeLine LYNX, with no laptop required
  • Lifetime support from SafeLine on the products you install

For property owners and facilities teams

  • Emergency-call events and EN81-28 test-call activity logged and time-stamped
  • A clearer record of test-call and alarm activity across your buildings
  • Visibility of relevant status information from connected SafeLine equipment
  • One view across mixed-brand lift portfolios
Orion connects to the SafeLine equipment installed alongside the lift. It does not connect to or interfere with the lift control system.

Your partner in lift safety.

We help you plan the transition around your buildings, budget and access requirements.

Working together

A practical route forward.

01

Discuss

Tell us what lift communication equipment you currently have and what you need to achieve.

02

Plan

We will help you identify a suitable route, with firmware updates where possible and replacement hardware where needed.

03

Connect

The emergency voice call goes to your Alarm Receiving Centre. Digital alarm identification, EN81-28 test-call activity and relevant status information are logged and time-stamped in Orion.

Optional

Add wider lift monitoring with SafeLine LYRA.

SafeLine LYRA adds operational, condition and vibration data from the lift car roof. It is a separate product with its own connection and is not required for SL6 emergency calls or EN81-28 test-call logging in Orion.

Explore SafeLine LYRA
SafeLine LYRA lift monitoring unit

Questions

Frequently asked questions.

What happens to a lift emergency telephone when the analogue network is switched off?

A lift emergency telephone that depends on an analogue telephone line will lose that connection when the line is switched off. Moving to a suitable 4G VoLTE connection keeps the emergency voice-call route available. SafeLine Orion can separately log digital alarm identification, EN81-28 test-call information and relevant status information from the connected SafeLine equipment.

Is moving to 4G enough on its own?

Moving to 4G VoLTE keeps the emergency voice-call route working once the analogue line is switched off – but connectivity is only part of the picture. Full EN81-28 compliance also depends on the emergency communication system being correctly installed, configured and maintained, so that alarm calls, periodic test calls and fault signalling keep meeting the standard’s requirements. SafeLine Orion adds a separate digital record of alarm identification and test-call information, giving you clear evidence to support that ongoing compliance – though the underlying EN81-28 obligations always sit with the installed system itself.

Does the emergency call go through Orion?

No. The SafeLine SL6 calls your chosen Alarm Receiving Centre directly over 4G VoLTE. Orion separately receives and logs digital alarm identification, EN81-28 test-call information and relevant status information.

Can we upgrade an existing SafeLine SL6?
In many cases, yes. An SL6 fitted with a compatible 4G module may be updated through an on-site firmware upgrade. Compatibility depends on the age and configuration of the unit, so this must be checked first. Some units may require additional on-site work or replacement hardware.
Do we have to use a SafeLine SIM?
No. SafeLine SIM is recommended because it provides managed, multi-network connectivity and one point of support. SafeLine SL6 can also operate with other suitable 4G SIMs.
What happens in the 15-minute consultation?
We ask what lift emergency telephone equipment you have today and what you need to achieve. We then talk through the options for your situation and outline a route to being ready for the switch-off – whether that means upgrading your existing equipment or not. There is no obligation.
How do we get started?
Book a 15-minute consultation and tell us what lift emergency telephone equipment you have today. We will discuss your requirements and help you identify a suitable route ahead of the 2027 switch-off – whether or not it involves new hardware.

Next step

Book your 15-minute consultation.

Tell us what lift emergency telephone equipment you have today. In a short call we will review your situation and help you identify the right route to being ready for the 2027 switch-off – whether or not that means new hardware.

No-obligation first conversation