FAQ
Got questions?
We’ve got answers.
Here, you’ll find everything you need to know about SafeLine Orion – how it works, who it’s for, and how it can help you take full control of your lift operations. If you don’t find what you’re looking for, feel free to contact us!
What is SafeLine Orion?
SafeLine Orion is a cloud-based lift monitoring platform that provides real-time data, remote diagnostics, and predictive maintenance insights. It helps property owners, facility managers, and lift service providers optimize lift operations and reduce downtime.
Who is SafeLine Orion for?
Orion is designed for property owners, facility managers, and independent lift service providers who want full control over lift performance, maintenance planning, and data insights – without being tied to a specific manufacturer.
How does SafeLine Orion differ from traditional lift monitoring?
Unlike manufacturer-controlled systems, Orion is brand-agnostic and works across different lift models. It provides independent data access, allowing users to monitor, analyze, and manage their lifts without restrictions.
What kind of lifts does Orion work with?
Orion is designed to be manufacturer-independent, meaning it can monitor lifts from multiple brands as long as they are equipped with SafeLine-compatible devices.
How is SafeLine Orion installed?
Orion connects to existing lift systems via SafeLine devices such as SafeLine LYRA. Once installed, it sends data to the Orion cloud platform, where it can be accessed remotely.
Does Orion integrate with other systems?
Yes, Orion supports API integrations, making it easy to connect with existing building management systems (BMS) and PropTech platforms.
Is Orion compatible with older lifts?
In most cases, yes. Orion can be retrofitted to older lift systems as long as SafeLine devices can be installed.
How secure is the data in SafeLine Orion?
Orion follows industry-leading security protocols to protect lift data. It complies with cybersecurity regulations such as NIS2 and ensures that property owners retain full control over their data.
Does SafeLine Orion meet regulatory standards?
Yes, Orion aligns with European safety and compliance regulations, ensuring that lift monitoring meets industry requirements for predictive maintenance and operational control.
How much does SafeLine Orion cost?
Pricing varies depending on the number of lifts being monitored and the level of service required. Contact SafeLine for a customized pricing quote based on your needs.
Is there a free trial available?
SafeLine may offer trials or demo access. Contact us to discuss available options.
I am getting a bad reception for GSM with the lift telephone, but on my mobile phone the signal is fine. Why? <br />
Try switching your mobile phone from 4G to only 2G and see if there’s still a difference. If you’re getting bad signals on your mobile phone after switching, you might need a 4G VoLTE board. Contact technical support for more information.
Why does the line hang up every time I try dialing?
Check what identification protocol is being used when calling an emergency operator. Please see the lift telephone’s manual to change this setting.
Resources
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